1.Engagement period is for 12 months, but can be canceled at any time by either partner. Billing is generated monthly for the previous 30 days.
2.Phone/web Conference rates are $60/hr for PST staff coaches, $60/hr for technical support, $150/hr for PST consultants, and $200/hr off-site, $250/on-site for services provided by Rodney Brim, Ph.D. They are billed in 15 minute increments.
3.Development Phases 1 and 2 are accomplished in collaboration with PST consulting staff, including building the case for change, database development and training.
4.The “1st 90 Days of Implementation” phase is supported by the initiation of weekly web/phone-based coaching with each key staff member (typically averaging 30 minutes). This frequency changes to a bi-monthly conferences as soon as three consecutive weeks of consistent utilization of the program and process are demonstrated in the area of setting goals, working the plan and tracking results.
5.Coaching conferences switch to one/month after three consecutive conferences in which effective use of the program and process is demonstrated at the bi-monthly level. Conferences maintain a minimum of one/month throughout the reminder of the first year.
6.Weekly, bi-monthly and monthly sessions are also held with the senior manager/executive (or project coordinator) to review program and process implementation relative to the performance of the organization on targeted objectives, the management staff, and personal use of the program. These sessions are either onsite or via phone/web conference, as the situation warrants and are conducted with one of PST’s consultants or Dr. Brim.
7.The conferences and performance reviews are structured around PST’s specific performance checklists and graphs which carefully monitor usage and level of implementation.
8.For estimating purposes, given a non-web based configuration of a single team of 6-12 members, plan on a minimum of:
§$3,000 (10-12 hours of consulting, 12 hours of training) for support in Development phases 1 & 2,
§$600/user/year for implementing with each direct report,
§technical support, and executive coaching by PST consultants or Dr. Brim in the implementation phase are additional costs and can vary from $260/month to over $2,000/month.