3. Dates, Lessons Learned and Numbers in 2004
1.? Training Workshop is coming up rapidly - now's the time to sign up so you don't miss out.?
The upcoming training workshop is scheduled for Wednesday through Friday, Feb. 2-4, 2005.? Prices are $125 for the beginning to intermediate course, and $175 for the advanced course.? It's on the water, its in the 80's today, odds are it will be in the 70's in February.? You get the picture.
Find out more about it at http://www.managepro.com/training.htm and call us to register today at .
2.? Roles and Goals
We have found that defining goals and action plans is a big challenge for many, one that prevents them from making much progress using our software.? We've modified our approach to have people? start by listing their roles and goals in the GAPR views.? Many have mostly roles (ex. administration, client management, staff supervision, etc.) and very few goals.? That's OK, you can start there.? Just indent and add your tasks? underneath each role and you will immediately begin generating value from using our technology.? You can add goals and action plans as you get more proficient in the program.
3.? New? habits, are? the most common key to success using ManagePro and MProWeb.
One thing that we have learned this year is how important it is for people to change their work habits.? Habits represent enduring patterns of behavior, which we view as more reliable indicators of teamwork and ability to use software over time vs. what people learn in a single training event or the rush to pull everything together in the crisis.? People return to their habits.? Build effective habits in team behavior that fit the context, and you have an effective team.? But, why do people have to change habits to use PST's (high performance) technology?? Because without changing our work habits (and introducing less chaos), we can't adopt the technology to help us very easily.? In fact, most of us have the following old habits to change:
We focus on what needs to be done, and put off or don't get around to updating, posting a progress summary, defining next steps, etc.
Focus on the next crisis or request, not on goals and objectives,
Tend to set goals, but don't circle back to measure our progress, much less organize our day around them.
Look at these numbers!?
80% of our customers are not able to successfully engage their team members in using either the ManagePro or MProWeb collaboration tools, and are limited to using the tool for their own benefit.
19% of our customers use the tools across their top? teams, but struggle with getting more than average value from the program.? They invest in training but usually have budgeted nothing for habit change.
1% of our customers accomplish by far the most with the program.? They partner with PST to provide the coaching and repeated practicing with their staff to ensure they don't just obtain technology, they get the habit and behavior change needed to use it.
4.? Our prices have gone up!
Yes, we have increased our prices across most products from 10- 40%.? Why?? Although we have put a steady stream of new and enhanced features into our software we have essentially frozen (Solo's prices were actually dropped 25%) or dropped our prices over the past three years.? We couldn't continue without correctly re-pricing our products to fit within the market.? So effective 12/15/04 our prices have? increased, and the products will continue to increase in value and features as well.
5.? Numbers are very important for process as well.
We have had a lot of fun with numbers and here's a couple of our favorites.
1 - Nothing creates focus like the number 1.? Whether you frame it as the #1 thing to do, or the top priority, the concept of 1 clears the picture, and at times surfaces lots of conflict along the way.
3 - 3 seems to be the number that most comfortably captures the number of tasks or concepts we can conveniently hold and/or work with in our brain.? It's as if our brain will go out to 3, (tell me the next 3 steps, the top 3 customers to focus on today, etc...) and then it takes a pause.
4 - 4 is the number we use to define a process, maps of the world, our business environment, Balanced Scorecard metrics.
6 - 6 is the maximum number of options, alternatives, next steps we can hold in our head before we have to start writing things down.
6.? There will be a mini-update for ManagePro users just? before Christmas.
There are a half dozen issues? that are effecting the synchronization process that we want to improve.? So be looking for a notice to upgrade next week.
Have a great Christmas or Hanukkah.
Rodney Brim, Ph.D.
CEO, Performance Solutions Technology, LLC